CoreScripts policies
Our Clinicians
Every prescribing decision on this platform is made by a licensed clinician exercising independent professional judgment. Here is who they are and how the arrangement actually works.
In plain language
A separate, physician-owned medical group employs the clinicians. CoreScripts provides the software and the admin.
You are only matched with someone licensed in the state you are physically in.
Clinicians are paid for their time, not for writing prescriptions. Writing more does not pay them more.
1How the corporate structure works — and why
Most U.S. states apply the corporate practice of medicine doctrine, which prohibits a non-physician-owned company from employing physicians to practice medicine or from interfering with clinical judgment. Telehealth platforms are structured around that rule, and ours is no exception.
- MXS Suppliments LLC d/b/a CoreScripts
- A Delaware limited liability company. It builds and operates the platform, handles scheduling, billing, logistics, and support, and provides administrative services to the medical group under a management services agreement. It does not practice medicine, does not employ prescribing clinicians, and does not dispense medication.
- CoreScripts Medical Group, P.A.
- An independent, physician-owned professional entity, together with affiliated professional entities in states that require local ownership. It employs or contracts with the clinicians who evaluate you and issue prescriptions. Clinical policy and every individual prescribing decision belong to the medical group.
- Dispensing pharmacies
- Independent, state-licensed U.S. pharmacies, including CraftedRX, which prepare and dispense prescriptions against a patient-specific order.
In practice this means: no one at CoreScripts can override your clinician, appeal their decision, or get you a prescription they declined to write. If a support representative ever suggests otherwise, that is wrong, and we want to hear about it.
2Licensing and state matching
You are matched only with a clinician who holds an active, unrestricted license in the state where you are physically located at the time of the encounter — not where you live, not where you get mail, but where you actually are.
That is why the intake asks for your location and why we verify it. If you move or travel, update your location before your next encounter; care may need to be transferred to a clinician licensed in the new state, and medication cannot be shipped to a state where we are not licensed to operate.
Your clinician’s full name, credentials, and license number appear in your patient portal after your first review. You can verify any license independently through that state’s medical or nursing board — we encourage it.
3Credentialing standards
Before a clinician sees a single patient on the platform, the medical group verifies:
- Primary-source license verification in every state where they will practice, re-verified at each renewal;
- Education and training — medical, osteopathic, nurse-practitioner, or physician-assistant degree, and residency or equivalent where applicable;
- Board certification status, where the clinician holds it;
- DEA registration, where relevant to their scope;
- National Practitioner Data Bank query and malpractice history review;
- Exclusion screening against the OIG List of Excluded Individuals/Entities and the federal SAM database;
- Active professional liability coverage at or above the medical group’s required limits.
Credentials are re-verified on a recurring cycle, and clinicians are required to report any licensure action, malpractice claim, or restriction promptly.
4How clinicians are paid
The part worth being explicit about
Clinicians are compensated for their clinical time. They receive no additional payment for issuing a prescription, no payment tied to which medication is chosen, no bonus based on approval rate, and no payment from any pharmacy or manufacturer.
There is no quota, and declining to prescribe costs a clinician nothing. That is the only arrangement under which “a clinician decides” means anything.
Neither the medical group nor CoreScripts receives payment, rebates, or any other consideration from a pharmaceutical manufacturer in connection with your care.
5What your clinician will actually do
- Read your intake in full — history, medications, allergies, and symptoms.
- Ask for more if it is thin. Records from another provider, laboratory testing, photographs, or a live audio or video visit.
- Look for another explanation first. Thyroid disease, anemia, diabetes, sleep apnea, depression, and medication side effects are common causes of fatigue and are worth ruling out before assuming NAD+ is the answer.
- Decide. Prescribe, decline, or refer. A decision not to prescribe is a legitimate clinical result, not a failure of the process.
- Follow up. Dose adjustment, side-effect management, monthly check-ins, and secure messaging for as long as you are a patient.
Read the Telehealth Informed Consent for the limitations of remote evaluation, and the Important Safety Information for what is and is not known about the medication.
6Concerns about your care
If you have a concern about the care you received, contact us at support@getCoreScripts.com with the subject line “Clinical Concern” or call 1-888-888-8888. Clinical concerns are routed to the medical group’s clinical leadership, not to customer service.
You also have the right to complain to the medical or nursing board of your state, and we will not discourage you from doing so or retaliate in any way. To report a side effect or product problem, see Report an Adverse Event.
Questions about this page?
Email support@getCoreScripts.com or call 1-888-888-8888, Monday–Friday, 9am–6pm Eastern. Write to CoreScripts, 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801.