CoreScripts policies
Refund & Cancellation Policy
Cancel any time, no fee, no minimum term. Medication that has already shipped cannot be returned — that is pharmacy law, not a company policy — so the important thing is to cancel before your renewal date.
In plain language
Nothing is charged until a clinician approves you. If they decline, the hold on your card is released.
Cancel before your renewal date and you are not charged again. Cancel after it and that month has already shipped.
Dispensed medication cannot be returned or refunded. If your shipment arrives damaged, wrong, or compromised, we replace it at no cost.
1Before you are approved
Completing the medical intake is free. When you enter payment details we place an authorization hold; no funds are captured.
- If a clinician approves treatment, your payment method is charged $199 and your first shipment is released.
- If a clinician declines, or requires information you choose not to provide, the authorization is released and you are never charged. Depending on your bank, a released hold can take 3–10 business days to disappear from your statement.
- If you change your mind before approval, email support@getCoreScripts.com and we will cancel the pending intake and release the hold.
2How to cancel
There is no cancellation fee and no minimum term. Cancel by any of these:
- In the portal — Account → Plan → Cancel membership.
- By email — support@getCoreScripts.com from the address on your account.
- By phone — 1-888-888-8888, Monday–Friday, 9am–6pm Eastern.
- By mail — CoreScripts, 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801.
Cancellation is effective when we receive it and stops all future charges and shipments. We send written confirmation to the email address on your account — keep it. If you do not receive confirmation within one business day, contact us before assuming the cancellation went through.
Timing is everything. Your renewal date is the same calendar day each month as your first approved charge, and it is shown in the portal. Cancel before that date to avoid the next charge and the next shipment. Cancelling on or after the renewal date does not reverse a charge that has already processed and a shipment that has already been dispensed.
3Why dispensed medication cannot be refunded
Federal and state pharmacy law prohibits a pharmacy from accepting the return of a dispensed medication for resale or reuse. Once a prescription has left the pharmacy, its storage and handling can no longer be verified, so it cannot lawfully be returned to inventory or dispensed to anyone else. This is a legal requirement that protects patients, and no company can waive it.
Accordingly, once a month’s supply has been dispensed and shipped, that month is not refundable, whether or not you have opened it, used it, or continued treatment. Do not return medication to us; any medication received will be destroyed and cannot be credited.
4When we will make it right
We replace or refund, at no cost to you, in these situations:
- Damaged in transit
- The vial is broken, cracked, or leaking on arrival.
- Cold chain compromised
- The package arrives warm, the coolant is fully thawed, or the temperature indicator shows an excursion.
- Wrong item or wrong dose
- You received something other than what your clinician prescribed.
- Lost or stolen in transit
- The carrier confirms loss, or tracking shows delivery to an address that is not yours.
- Pharmacy or fulfillment error
- Any error on our side or the pharmacy’s.
- Duplicate or unauthorized charge
- Billed twice, billed after a valid cancellation, or billed on an account you did not authorize. These are refunded in full.
Report a problem within 7 days of delivery to support@getCoreScripts.com or 1-888-888-8888. Photographs of the package, the coolant, and the vial help us resolve it quickly. Replacements ship at no charge as soon as the pharmacy can release them.
5If your clinician stops your treatment
If your clinician discontinues treatment for a clinical reason — a new diagnosis, a new medication, a side effect, or a change in your history — your membership is cancelled and you are not charged again. If a charge has already processed for a month that has not yet been dispensed, that charge is refunded in full.
If you are declined at initial review, you are never charged at all.
6How refunds are issued
Approved refunds are issued to the original payment method. We process them within 5 business days of approval; your bank or card issuer typically posts them within 5–10 business days after that. We cannot refund to a different card, to a bank account, by check, or in store credit.
Partial-month refunds are not issued for time remaining in a month that has already been dispensed, because the full month’s supply has already been sent to you.
7Chargebacks and disputes
If something looks wrong on your statement, contact us first at support@getCoreScripts.com or 1-888-888-8888. Most billing questions are resolved the same day, and a direct refund reaches you faster than a card dispute.
If you do file a dispute, we will provide the issuing bank with the intake and consent records, the clinician approval, the shipment tracking, and the cancellation history associated with the charge. Filing a dispute does not cancel your membership — you must still cancel to stop future charges.
8State-specific rights
Nothing in this policy limits any right you have under the consumer-protection or automatic-renewal law of your state, including rights to cancel a recurring subscription online, to receive renewal reminders, or to receive a refund where state law requires one. Where state law gives you a greater right than this policy, state law controls.
Questions about how this policy applies to you: support@getCoreScripts.com. Full membership terms are in the Terms of Service.
Questions about this page?
Email support@getCoreScripts.com or call 1-888-888-8888, Monday–Friday, 9am–6pm Eastern. Write to CoreScripts, 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801.